Frequently Asked Questions

Ordering Questions

How do I change or cancel an order?

To cancel an order you recently completed, please contact customer service department at as soon as possible. Please include your order number and the email address used for the purchase. We will make every effort to accommodate your request. However, keep in mind our system is designed to fulfill orders as quickly as possible. As a result, we cannot cancel or change an order once it has entered the shipping process.

What are my payment options?

We accept credit card payments through PayPal and Stripe

Will my credit card be charged immediately?

Yes, your credit card will be charged immediately. You will also immediately receive an e-mail confirming that your order has been received. We will send you another e-mail to notify you when your order has been shipped.

What Is Your Sizing Like?

The ULMS tees are created based on the sizing chart below.  The chart is for chest size, so you can order the correct fit.

Adult Sizing

  • S: 34-36 inches
  • M: 38-40 inches
  • L: 42-44 inches
  • XL: 46-48 inches
  • 2XL: 48-50 inches
What is your return & exchange policy?

Free Returns – Life’s journey presents us all with decisions to make daily. We believe in making decisions quickly, living with the pros and cons but the very act of making a decision quickly, informative and with confidence enhances the journey. If anything you purchase from Until Life Makes Sense doesn’t live up to your highest standard, you have four (4) days upon receiving it to make your DECISION, to return it to us for a full refund. Any item any time but you decide! All items must be unworn and still have the tags attached..

Refund Policy

What is your return & exchange policy?

Free Returns – Life’s journey presents us all with decisions to make daily. We believe in making decisions quickly, living with the pros and cons but the very act of making a decision quickly, informative and with confidence enhances the journey. If anything you purchase from Until Life Makes Sense doesn’t live up to your highest standard, you have four (4) days upon receiving it to make your DECISION, to return it to us for a full refund. Any item any time but you decide! All items must be unworn and still have the tags attached.

Where do I ship my return/exchange?

For all returns and exchanges email regarding your return or exchange..

How should I ship my return or exchange?

Email for return or exchange.

When will my credit card be refunded?

Once your package has been received, your refund or exchange will be processed within seven (7) business days. If you are due a refund, a credit will be issued in the original form of payment and will be notified via email when this transaction has taken place. Please be aware that the credit may not show up until one or two billing cycles on your credit card.

Shipping Info

What are your shipping rates?

Our shipping rates are as follows:

  • Free shipping on orders of $60.00 or more.
  • Flat rate $4.00 shipping for orders under $60.00.
When will my order be shipped? When will it arrive?

If your order was placed Monday thru Friday prior to 12:00pm PST or 3:00pm EST, it will be shipped the same day or the day after. You will receive an e-mail confirmation once your order has shipped.

How do I track my order?

Once an order has shipped, you will receive a shipment confirmation email that will contain a link with your tracking information. Please allow 24 hours for your tracking information to update.

Privacy Policy

What Information About Me Is Collected and Stored?

We collect and store information that you enter into this website or that you provide to our sales and customer service department. For example, when you open an account or place an order, we collect and store some or all of the following information that you provide: name, billing address, shipping address, email address, telephone number, credit card number and expiration date. This information is used to provide the products and services that you have ordered or requested, to process and ship orders, to send order and shipping confirmations. This information also may be used to contact you about sales, special offers and new site features, unless you have opted not to receive promotional communications in connection with this Website.

We collect and store certain other information automatically whenever you interact with this Website. For example, we collect your IP address, browser information and reference site domain name every time you visit this Website. We also collect information regarding customer traffic patterns and site usage. This information is used to analyze and improve this Website and to provide our customers with a fulfilling shopping experience.

Also, like many Websites, we use “cookies”, which are files stored on your computer’s hard drive by your browser. Cookies do not contain personally identifiable information. Cookies help us to identify account holders and to optimize their shopping experience. Cookies also allow us to hold selections in a shopping cart when a user leaves this Website without checking out. Cookies are not used on this Website to store your account information; this information is stored securely on this Website’s server. When you log in at this Website with your username and password, we will assign you a secure session id. The server then passes your information to you through this secure session id. Also, we will use cookies to monitor and maintain information about your use of this Website. Cookies are also used to track the identity of the Website you visited immediately prior to visiting this Website; otherwise, we do not track information about your use of other Websites. Most browsers accept cookies automatically but allow you to disable them. We recommend that you leave cookies “turned on” so that we can offer you a better shopping experience on this Website.

We also may collect and store information about you that we receive from other sources, to enable us to update and correct the information contained in our database and to provide product recommendations and special offers that we think will interest you.

Is Information Collected From Children?

This Website is a general audience Website, and is not directed for use by children. We do not intend to collect Personal Information from anyone who is under the age of 18. If you are under the age of 18, you should not provide any Personal Information to us and you should use this Website only with the involvement of a parent or guardian.

With Whom Do You Share Your Information?

We do not share with others, or sell or rent to others, any personal information that you provide to us through this website or through our sales or customer service department, except with your consent or as described in this Privacy Policy.

We engage third parties to perform services in connection with the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, Website evaluation, data analysis and, where applicable, data cleansing. We provide personal information to these third parties, but we authorize them to use this information only in connection with the services they perform.

We may release personal information if we believe in good faith that: the law or legal process requires it; we have received a valid administrative request from a law enforcement agency; or such release is necessary to protect the rights, property or safety of Until Life Makes Sense, or any of our respective affiliates, business partners, customers or others.

We may share non-personal information with our marketing partners, advertisers and others from time to time. Examples of such non-personal information include the number of users who visited this Website during a specific time period or purchased a specific product through this Website. This information generally is shared in an aggregated form.

As with any business, it is possible that as our business develops, we might sell or buy online stores or other assets. In such transactions, information about customers often is among the transferred assets. Accordingly, in the unlikely event that Until Life Makes Sense or substantially all of our respective assets are acquired by a third party, such information may be one of the transferred assets (unless the information was collected under a previous Privacy Policy that did not permit such disclosure). Under such circumstances, Until Life Makes Sense, as the case may be, would to the extent possible require the acquiring party to follow the practices described in this Privacy Policy.

What Steps Are Taken To Keep My Information Secure?

We use various security measures, including Secure Socket Layer (SSL) encryption technology, to protect personal information that we collect. If you place an order through this Website, you will be asked to set up an account and provide an email address and password. You must provide an appropriate email address and password in order to access account information. In order to help protect your personal information further, you should be careful about providing your password to others. If you wish to cancel a password, or if you become aware of any loss, theft or unauthorized use of a password, please contact our customer service department.

Can I Indicate Whether or Not I Want To Receive Promotional Communications?

You will have an opportunity to change these selections by clicking on an “unsubscribe” hyperlink contained in promotional emails we send you. Additionally you may e-mail us by CLICKING HERE. Please note that any request to be removed from such mailing lists may take up to one (1) week to become effective. Even if you are removed from any such list, if you order online, we will send you an email confirming your order and may need to contact you by phone, email, or regular mail if we have questions about your order.

What Happens When I Link To or From Another Website?

This Website may contain links to Websites operated by third parties. Please be advised that the practices described in this Privacy Policy do not apply to information gathered through these other Websites. We encourage you to be aware of when you leave this Website and to read the privacy policies of each and every Website that you visit.

If you have accessed this Website through a link from certain of our advertising or marketing partners, this Website may include a frame of the applicable advertising or marketing partner. Nevertheless, the information you provide to us through these framed Web pages is collected by us, and our use of this information is governed by this Privacy Policy.

What About Contests and Sweepstakes?

When we run a contest or sweepstakes relating to this Website, it will be accompanied by a set of rules. The rules for each contest/sweepstakes will specify how the information gathered from you for entry will be used and disclosed.

What About Online Surveys?

We may from time to time conduct on-line surveys. When you complete an online survey, we may ask for certain information including your age, zip code, shopping habits, email and/or mailing address. This information will be treated in accordance with this Privacy Policy.

How Will I Be Informed About Changes Regarding This Privacy Policy?

If we make any material changes to this Privacy Policy, we will post a notice on this Website notifying users of the changes. In some cases, we also may send an email notifying users of the changes. You should check this Website periodically to see if any recent changes to this Privacy Policy have occurred.

Still need assistance?

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